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Children's Hospital Foundation

Family Liaison Coordinator

Patient Family Support – South Brisbane, Queensland
Department Patient Family Support
Employment Type Full Time
Minimum Experience Mid-level

The Children’s Hospital Foundation works wonders for sick kids at the Queensland Children’s Hospital, all over Queensland and northern New South Wales. Through the generosity of our donors and key partners, we invest in world-class research, innovative clinical care and deliver patient and entertainment services for sick kids and their families in a healing environment. 

An opportunity has arisen to ensure our children, and future generations, receive the world-class treatment, care and support they deserve. We are seeking a Family Liaison Coordinator to join our dedicated and passionate team.

This is a fantastic opportunity for you to make your mark and do something special. 

What will you be doing?

Reporting to the Family Liaison Manager, you will assist in the delivery of the Foundation’s family liaison activities through building and maintaining strong relationships with families in the hospital and providing positive interactions to improve their experience and overall hospital journey. It will be a busy role that will focus on:

  • Providing support to major Foundation campaigns including Telethon, Woolworths wall tokens, direct marketing and community fundraising
  • Identifying and sourcing family stories for collateral, online and media activities
  • Managing photo and video consents, including administrative functions associated with the upkeep of database
  • Building relationships with families who have the potential to be involved in Children’s Hospital Foundation activities
  • Providing support to families through the promotion of services offered by the Foundation
  • Assisting in the delivery of family experiences

Who are you?

To be successful in this role, you will possess the following:

  • Qualifications in the areas of human services, project management, marketing or communications would be advantageous
  • Experience developing stories suitable for all communication channels with attention to detail
  • Proven track record of development strong relationships whilst maintaining appropriate professional boundaries and patient confidentiality
  • Demonstrated ability to communicate in an empathetic and sensitive communication style
  • Excellent time management, organisational skills and be flexible
  • Sensitivity and understanding of patient and family circumstances
  • Understanding of a hospital environment and health system

What we offer...

In return, you will work in a passionate and motivated organisation where you can see the difference you make to people’s lives. We believe in developing and investing in staff and providing work/life balance. You can also increase your take home salary through generous salary packaging benefits.

This is a full-time, permanent role that will be based at South Brisbane.

How to Apply...

Please submit applications as described below (Not via SEEK):

Go to https://childrenshospitalfoundation.bamboohr.com/jobs/view.php?id=62 

Click the "Apply for this job" button on the right, complete the application form and click the "Submit Application" button on the bottom.

Note: Applications submitted via the seek portal will not be considered.

Aboriginal and Torres Strait Islander persons are encouraged to apply.

A copy of the position description is available from our website:

https://www.childrens.org.au/who-we-are/careers/

Applications close 5pm Friday 22nd November 2019

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  • Location
    South Brisbane, Queensland
  • Department
    Patient Family Support
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level
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